Commuter Success Officer

The people-first role that keeps Joule moving

As a Commuter Success Officer, you’re the first warm voice customers hear and the steady force that keeps our operations running smoothly. You’ll work closely with our Commuter Success Team (a truly wonderful bunch) and help make sure the entire Joule machine flows like a perfectly tuned Shimano Nexus 7.

(And no worries if you don’t know what that is. You’ll learn fast around here.)

🔍 Who are we looking for?

In short: someone who brings energy to people — and gets energy from helping them.

• You speak Dutch, French and English fluently. German is a nice bonus.
• You enjoy customer contact — by phone, email or in person.
• You love structure: tidy inboxes, clear lists, smooth processes.
• You can work independently but also enjoy supporting teammates.
• You stay friendly — even on a Monday at 8 AM.
• You like a role where admin, organisation and communication come together.

🚲 What will you be doing?

1. Reception & phone support (50%)

You’re the first friendly voice callers hear.

• You handle inbound calls and connect people with the right colleague.
• You answer basic questions about appointments, deliveries, service and maintenance.
• You help improve our communication flows — clearer, smoother, faster.

2. Administration & internal support (50%)

You help keep the operational engine running.

• You manage the general inbox and handle day-to-day requests.
• You follow up on customer files and ensure everything is processed correctly and on time.
• You support planning, document management and administrative processes.
• You welcome visitors with the same warmth as callers.
• You help with practical tasks: orders, meeting room prep, internal communication…

In short: you make sure things run — and at Joule, we like things to run smoothly.

💰 What’s in it for you?

You join a young, energetic team where customer focus, teamwork and fun matter just as much as efficiency. Sometimes we hit a cobblestone section, but we always take the lead. Feel free to ride in our slipstream.

What you get:

• A competitive salary
• Hospitalisation insurance
• Meal vouchers
• Use of an electric bike
• Great coffee and a fridge full of soft drinks, protein-packed non-alcoholic beer and… alcoholic non-protein beer
• A cool Joule sweater designed for our team
• Plus: 2 inner tubes and 1 set of brake pads each year

🏬 About Joule

Joule makes bike leasing simple and accessible with:

• Flexible, tailored formulas
• Personal support for both HR and riders
• Smart integrations with existing systems
• Service at home (Joule Mobile) or via your local bike dealer (Joule Local)

More than 5,000 riders are already cycling with us.

Since 2022, D’Ieteren has backed Joule — and our growth has been unstoppable ever since.

💛 Our values

• ‍Stakeholder intimacy: We build long-term, meaningful relationships with customers, colleagues, partners and suppliers.‍
• Fun but functional: We keep things practical — but also fun.‍
• Transparency: Clear language, honest communication and real ownership.

Ready to ride with us?

Send us your CV and tell us why you’d love to join our peloton.

We can’t wait to meet you! 🚲